Order Information
 
Methods of Payment:  We accept Visa, Mastercard and Paypal.  Payment via check, money order, or wire is also accepted in certain situations.
 
Guarantee:  Your complete satisfaction is very important to us.  We work very hard to provide complete detailed descriptions of each specimen, even checking crystal edges and terminations with a 10x loupe and noting any microscopic chipping that may be present.  We are also dedicated to providing the highest quality photos of each specimen, giving a true image of the specimen without enhancement.  Having said this, we realize that viewing a photograph of a specimen on the internet is great, but it does not replace holding the actual specimen in your hand.  If you are at all unsatisfied with your purchase, we expect you to return the specimen for a full refund, including postage.  This policy does not apply to any specimens won in our auctions; those specimens are sold "as is".
 
Returns:  Should you wish to return a specimen or specimens, we require that you notify us immediately in order that we may make the specimen(s) available once again on the website.  The specimen(s) must be repackaged exactly in the same manner that we have packed the specimen(s) in shipping to you, and insured for the full amount.  No returns will be accepted after 14 days of the invoice date if within the U.S.; non-domestic returns will not be accepted after 30 days of the invoice date.
 
Shipping Information: We use, almost exclusively, the U.S. Postal Service for shipment.  Orders from within the U.S. will be sent via Priority Mail (2 - 3 days delivery) unless otherwise instructed.  Non-U.S. orders will be sent via Priority Mail Interational (6 - 10 days delivery).  Non-U.S. orders over $500 will be sent via Express Mail International (3 - 5 days).  The customer is to pay the full amount of the shipping costs, plus 50 cents per pound, for up to 10 pounds, for handling fees.  Shipping costs are based upon the final weight of the package.  In general, a package weighing less than 1 pound will cost $5 to ship within the U.S.  To send a package weighing less than 1 pound to Europe will cost around $20.  In order to calculate postage costs go to the following website: http://www.usps.com/.  We ship out of zip code 63040. 
 
To Save Postage Costs:  Postage costs, right along with oil prices, have increased dramatically during the past year.  We update our website frequently, and operate auctions on a weekly basis.  We realize that it is expensive to place an order each week and pay for postage on a weekly basis.  In order to help save you, the customer, on postage costs, we recommend the following:

     * We will be happy to hold any orders or auction winnings for a period of up to 90 days

     * You pay for the specimen(s) at the time they are purchased

     *  We prefer customers using this alternative have a credit card number on file with us

     * At the end of the 90 day period, or whenever you request, we will combine all specimens into one package, calculate a one-time postage cost, and ship
 
Ordering:  When placing an order, simply send us an e-mail.  Be sure to include the entire item number, species, locality, your name, address, and telephone number.
 

Should you have any questions or concerns please contact us!